Customer Comments

We regularly receive comments from our customers who often send us postcards, emails and notes telling us how much they appreciate the outstanding customer service, and overall rental car experience they have with us.

Please send us your comments and suggestions - we look forward to hearing from you! See below for some comments from our customers:

March 7, 2013

Dear Alex:

During my last visit to St. John , your staff totally blew me away and
I wanted to bring this to your attention.

When I departed St. Thomas on December 7, 2013 I was upset over the
fact I could not locate my Maui Jim sunglasses that had been missing
for the previous few days. Before turning your vehicle back in, I felt
I had thoroughly searched the car for my glasses but with no luck.
After I departed I thought it would be wise to alert your staff to my
missing glasses and called your office to learn they had not seen
them. For the next two months I was bothered by the loss of my
favorite set of sunglasses.

When I returned on February 10 and walked into your office, June
shocked me with an envelope containing my $200 pair of Maui Jim
glasses!! Also, they had been holding the keys to my home on St. John!
What an awesome start to our time in the islands!!

Although we have always received great service from you and your staff
in the past. There is no better example of characte r strength and
honest dealing than what was displayed by your entire staff during my
last visit.

Congratulations Alex, on the Great People you have in your
Organization!!

Mike


Hello,

We wanted to let you know how much we appreciated your good service and clean cars. You made our trip to St John so easy. It was a pleasure to do business with your company.
We are so glad our son found you on the internet.

The Elkins, Louise, Jim and Dan 2/20/12


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"I recently rented a jeep from you for my trip to St John and wanted the owners and management to know what a great experience I had using your company. Most importantly, I left my cell phone in the car and the staff mailed it back to me and for that I owe you a debt of gratitude. I will definitely recommend you to friends heading that way, and my friend that lives on St. John will do they same. As you can guess, she gets many visitors.

Once again thank you so much for your great service."
-Don Hudson 6/3/11


"I want to thank everyone at Discount Car Rental for the great customer service and great rates in St. Thomas!! You all blow your 'name brand' competition away by miles.
Thanks for picking us up and dropping us off at the airport so quickly. It made everything so simple AND WE LOVED THE JEEP 4-WHEEL DRIVE WRANGLER!! It was a wonderful adventure seeing the sights all over STT and St. John!! Taking the car barge over to St. John was fantastic. We will never rent from anyone else when we visit.

P.S. Thanks for all the restaurant suggestions. All of them were fantastic!"

-Bruce & Lori Twiss 5/30/11


"My wife MaryRose and I just want to say thank you again for saving us in a moment of desperation when Thrifty Car Rental totally let us down. You rented a 4WD Jeep to us on 04/19/11, it worked out great for us and the charges are exactly as agreed. Here is the text of the formal complaint that I sent to Thrifty just now. I'll very likely write some words on Traveladvisor highly recommending you vs. large companies like Thrifty. "

-David Reed 5/29/11


"Christine, Thanks so much for your help this morning in reserving a car. I thought I was back in tourist trap hell calling the other companies. I got put on permahold by budget and hung up. You were very helpful and you sounded like you really wanted to help me . Thanks for that. I paid a little more for the car but I also do not mind paying a little more for the customer service. You should be commended for your Customer Service skills. I hope your boss appreciates you. The other companies people did not care whether I used them or not. I look forward to meeting you on the 17. Thanks, TG"

-Taylor Greene 1/11/10


Thank you card - "Dear Sir or Madam, Thank you very much for finding and returning my skull bank to me in the mail in October. It was a gift from my dad, but he forgot it in the rental car. It was very thoughtful! Sorry I am so slow to write. I just started second grade and have been very busy. Thank you again, Sincerely, Griffen Westerfeld. PS - Thank you! We will definitely rent from you guys next time we visit!"

-Griffen Westerfeld, 11/30/09


"Every time I talk to you all... no matter how stressed things are here..... you make me smile. Thank you for your courteous, consistent and professional help. It is something that is sorely missed up here and the way things should be.

-Pat Bracco 11/25/09


"Dear Alex and Monique, I want to thank you for the positive car rental experience on St.Thomas. We rented in the early part of July. Not only did you get us at Bluebeard's, but because we had an 8:00 am flight out of STT, you checked us out the night before and picked up the car at the airport! You even recommended Vic's hid-away for dinner, which was excellent. Thank you. We will gladly recommend Discount Car Rentals to any one traveling to STT, and we will, too, on our next trip. Thank you again."

- Phil and Anne Heilman


"It gives me great pleasure to write this letter of recommendation for Mr. Alex Belmonte, the owner of Discount Car Rental in St. Thomas, Virgin Islands. I have been a frequent customer of Discount Car Rental for the past three years. My business is repeat business for Discount Car Rental because of the excellent attention and effort Discount Car Rental has consistently made to meet my car rental needs. Discount has never let me down, and frequently goes that extra mile for me. It is my belief that Discont would do the same for any customer. Any time that I have had a particular request, it has been addressed to my satisfaction by Alex and his excellent staff. Again, it is a wholehearted endorsement I hereby give to Discount Car Rentals. I will continue to rely upon Alex and Discount Car Rentals for my future rental car needs in St. Thomas."

- Michael Lucht

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